What is the difference between Official Copy and Student Copy of the Transcript of Academic Record?
Applicants may apply for “Official Copy” and “Student Copy” of transcript. “Official Copy” is to be sent directly to the institutions or prospective employers. Applicants should apply for a “Student Copy” if the transcript is for personal use/retention.
May I request a letter certifying the medium of instruction at the University is in English?
I have to insert documents together with my applications and I need to put the transcripts in sealed envelopes, what should I do?
If the applicants need to include specified forms from the university / institution to be completed by the University, they should bring the form to our Section for further inclusion, preferably in person, BEFORE submission of the application in the Online Application System. Besides, some universities may request for completed transcripts to be enclosed in sealed envelope and return back to the applicants, applicants should inform our Section before submitting the application. For applicants with these special requests, they should submit the application in person, preferably at our office.
May I request the copy of document sent by e-mail?
Applicants may request for sending the completed document by email in the format of scanned document. Please indicate CLEARLY the email address, the name of the university / institution and the purpose of the application in the Online Application System. For transcript application, if the applicants indicate their own email address as the receiving email address, the completed transcript will be emailed with “Student Copy” marked onto it. Applicants must check on their own very carefully whether the recipient accepts the scanned copy of the completed transcript.
No hardcopy of the completed transcript will be sent again if applicants apply for e-copy / soft copy to be sent by email to their own email address or the recipient’s email address.
Can I cancel my application after submission?
Once the applications have been completed, applicants are not allowed to change or cancel their applications. They should submit the application again if there are any changes in their applications. Please enquire application progress using the function “Enquire Application Progress” under our homepage. The system will mark “Application Completed” if processing has been finished.
May I request the application to be sent by FedEx as this is urgent?
Applicant may send special request for this but as RES needs to liaise with the courier for the appropriate service charge, it may take some time to complete the application.
May I request for collection of the documents in person?
During the COVID-19 outbreak, it may not be advisable to collect the documents in person at our counter. Please choose to receive the documents either by mail or by e-mail in the Online Application System.
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